Casablanca Set

SHIPPING & PAYMENT INFORMATION

WHEN WILL MY ORDER BE SHIPPED?
It depends on where you are. Orders placed in the UAE will take 1-3 business days to be delivered. Overseas deliveries can take anywhere from 3-7 days. Delivery details and updates will be provided in your confirmation email.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Queen’s cannot control and is not responsible for any duties/taxes applied to your package. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. Please contact your customs office for specific amounts and percentages.
You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.

HOW ARE TAXES & DUTIES CALCULATED?
Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept 2 Payment methods for now;
1- E-Payment (All Credit and Debit cards accepted)
2- COD (Cash on delivery for UAE only)

WHY AM I PAYING EXTRA CHARGES?
Extra Charges can be for;
1- Custom fees
2- Currency conversion fees

HOW CAN I TRACK MY ORDER?
You can track your order via this link
https://www.aramex.com/sa/en/track/shipments

HOW CAN I CONTACT THE COURIER COMPANY FOR MY ORDER?
You can connect with Aramex Help Center on this link
https://www.aramex.com/sa/en/support/help-center

WHAT ARE THE AVAILABLE PAYMENT METHODS?
- COD for UAE only
- All Credit and Debit cards accepted

WHAT SHOULD I DO IF THE PAYMENT IS ON HOLD?
Please contact your bank.

ORDER INFORMATION & CONCERNS

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

CAN I CHANGE MY ADDRESS?
Yes we can change the address if the item was not Fulfilled but in case we handover the order to a courier company you may contact them to correct the address.

CAN I ADD OR REMOVE ITEMS FROM THE ORDER THAT I JUST PLACED?
Contact the Customer support to remove & add items.

We provide free shipping on orders over 250 AED and free worldwide shipping on orders over 600 AED.

You’ll be able to select a delivery option and review prices for each option during the checkout.

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am GST will not be shipped out until the next business day. If you order after 9 am GST on a Thursday, your order will likely be shipped out on the following Saturday. Please refer to the chart below for rates/times.

If you're not satisfied or happy for any provided reason with our items, you can return any of your purchased Queen’s items within 10 days of receiving your order, provided the items are unused and in their original condition. You may initiate your return through our Contact Us page.